Terms & Conditions

The Everlasting is a subscription service billed at $20 per month after a 5-day free trial, unless you hold a complimentary or founding membership. You may cancel at any time from My Account; cancellation stops future billing and your access continues through the end of the paid period. You are responsible for keeping your login secure and for activity under your account.

You may purchase The Everlasting as a gift. When you do, you fund the membership for the recipient’s story and become a “historian” who can help build it. The person the story is about (the “subject”) sets their own consent and controls their story once they claim it. A story may have up to three historians; exactly one funds it.

You own the stories, recordings, photos, and other content you create or upload. You grant us a limited license to host, process, and display that content solely to provide the service to you and the family you designate, and, where you separately consent, to build your everlasting presence as described in the Everlasting Presence Consent. We do not sell your content or use it to build any other person’s presence.

The Professional Studio Kit is an optional one-time physical purchase of $135 plus applicable tax. Title and risk pass on delivery to the address you provide. We aim to ship promptly; delivery times are estimates. Because the kit is a physical product, returns are accepted for unopened items within 30 days of delivery, subject to our returns process; defective items are replaced. Sales tax is calculated at checkout based on your address.

You authorize us and our payment processor (Stripe) to charge your payment method for your membership on a recurring basis and for any one-time purchases you make. Prices are in U.S. dollars. Applicable sales tax is added where required. Failed payments may result in suspension of the service until resolved.

You agree to upload only content you have the right to share, to record only people who have agreed to be recorded, and not to use the service unlawfully or to harm others. We may remove content or suspend accounts that violate these Terms.

Certain features — voice generation and the conversational presence — use artificial intelligence to create a representation of you from your own content. These representations are recreations, not statements you personally made, and are provided only under the permissions you grant in the Everlasting Presence Consent. You may change or withdraw those permissions at any time.

You may download your content at any time. If you cancel, we provide a window to export your content before it is scheduled for deletion. Where you have enabled posthumous access, the family you designate may continue to access your archive and presence after your passing, under the permissions then in effect.

The service is provided “as is.” To the fullest extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.

We may update these Terms; we will note the version and date, and material changes will be communicated. Your continued use after an update means you accept the revised Terms. Questions? Contact hello@theeverlasting.ai.